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  • Is what I say to my therapist confidential?
    Yes! Honesty is a crucial component of therapy, which means that your confidentiality is of utmost importance. Whatever we discuss in session will remain confidential unless: 1) We believe that you are in imminent danger of seriously harming/killing yourself. 2) We have grounds to believe that you are a danger to others. 3) We have reasonable grounds to believe that a minor/vulnerable person is in need of protection by a person in charge of the child/vulnerable person. 4) Our clinical notes/testimonies are subpeonaed by the courts. See here for more information:
  • How long does a session last and how often do I need to come?
    Consults are up to 20 mins long. All individual counselling sessions post-consult are 50 minutes in length. Though the frequency of our sessions will ultimately be up to you, we recommend starting out with weekly sessions. An important reason for this is that, if sessions are too infrequent, you may run the risk of forgetting what was discussed at our last session and it may be more difficult to track progress. Additional benefits of weekly sessions includes more opportunities to strengthen our working relationship (which is the most important factor that leads to a positive outcome from therapy). Attending weekly sessions will also allow you to get into the habit of coming into therapy, hold yourself accountable, and help us stick to a plan and track progress closely. Over time, as therapy progresses, sessions may move to a bi-weekly basis or less often.
  • How do I get the most out of therapy?
    Think of therapy as an investment in your wellbeing. To get the most out of your sessions, it is most beneficial to be an active participant in the process. This means being honest about your thoughts, feelings, and experiences. It also means asking questions, being reflective, attending sessions regularly, and letting us know if something is not working for you. It is completely normal and understandable to take some time to warm up to your therapist. The good news is that this is where we come in and work on creating a safe and non-judgmental space for you. Most importantly, remember to be patient and kind to yourself during this process. You've got this. We've got your back.
  • What if I don't think I have anything to talk about in a session?
    You don't necessarily need to be feeling "bad" in order to come in for a session. In fact, there is great value in coming in for a session when you're feeling well and/or when you don't think you have much to talk about. You'll be surprised at what might come up when you show up to a session. If nothing else, focusing on what HAS ben helping you can also be a great topic of conversation!
  • What is your cancellation policy?
    In the event that you will be unable to keep an appointment, please notify your therapist at least 24 hours in advance so that someone else may utilize this time. In the event that you cancel your appointment late or do not show up to your appointment, you will be billed for half of a session for the first occurrence, and full price for following occurrences.
  • What happens if I'm late for an appointment?
    Hey, we get it. Life happens! In case you're running late to a session, we could keep your appointment for up to 15 minutes. If you can't make it by then, out of respect for our time together, we will need to cancel the appointment and re-schedule for a fee.
  • What are the possible methods of payment?
    Since we provide online counselling services, we only accept electronic payments such as credit card and Visa/Mastercard Debit payments. It's also important to note that counselling services provided by a Registered Psychotherapist are often covered by Extended Health Care Benefits from your employee or private insurance or by student health plans. We would suggest you contact your insurance provider for more information.
  • Do I need a Doctor's referral before contacting you?
    No, you do not need a doctor’s referral before contacting us. However, if you are covered by an insurance plan, the insurer may require a doctor’s note prior to any therapy session. Please verify with your insurance company for more information.
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